TDS

Tulalip Data Services
About Us
Articles
Contact Us
FAQ

GIS
Groups
Help Desk
Marketing and Information Services
Networking
Print Center

Software Development
Software Development Projects
False

Mission Statement

To provide exemplary technical support, infrastructure development and technical education to Tribal members and employees.

Winner of several awards and featured in regional and national press, Tulalip Data Services (TDS) provides a wide array of services to meet the technical needs of the Tulalip Tribes. Three teams compose TDS, each delivering superior technical expertise, project management, consultation, user training and support.


False

In March 2000, a unique partnership was created to implement a technology strategy for the Tulalip Tribes. This partnership included dedicated representatives of the University of Washington at Bothell, Everett Community College, and the Tulalip Tribes of Washington.

This project was conceived by Tribal leaders to close the technology gap between the Tribes and the surrounding communities; it was initially called the Tulalip Technology Leap (TTL). The ultimate goal of this initiative was to bring economic diversity to the Reservation. By creating a "technology engine," the Tribes would be able to generate high-skilled, well paying jobs, and train tribal members to fill them.

By the fourth year of its existence, TTL had put in place the bulk of the networking infrastructure that is needed for the Tribal government and businesses to carry out their daily functions effectively and productively. Further, the acceptance of and reliance on technology on the Reservation had increased perceptibly.

Given TTL's accomplishments in closing the "digital divide" on the Reservation, and its new focus on providing computing services to Tulalip departments, it was decided that Technology Leap was no longer an appropriate name. The Board of Directors decided to rename this department "Tulalip Data Services" (TDS).

Once network infrastructure and support services were in place, Tulalip Data Services launched our long-term strategy to deploy critical technology applications that directly benefit the Tulalip Tribes.

Now in the ninth year, TDS continues to support and expand Tribal needs as detailed in the 2009 capital projects list. (See Action Steps)

We believe that the appropriate and selective use of technology enhances the ability to respond to many of the educational, community, cultural preservation, business development and governmental needs of the Tulalip Tribes.

We also believe that the key to successful implementation of technology is to truly understand the end—users' needs. Only then, by providing the appropriate technical solutions, can we effectively help users to reach their goals.

Goals

Utilize the latest in computing and telecommunication technologies—as cost effectively as possible—to address cultural, business, educational, communications, and technical infrastructure needs on the Reservation as determined by Tribal leadership.

Provide technical education and on-the-job training for Tribal members and employees.

Expand existing network and telecommunications infrastructure.

Implement an integrated database architecture system that provides valid, reliable, and useful data within a secure environment.

Use technology to enhance Tribal communications where appropriate.

Foster managed growth in business and economic development.

Enhance educational opportunities for Tribal families.

Preserve the cultural heritage of the Tulalip Tribes.

Build a technology infrastructure to be managed and owned by the Tulalip Tribes.

Provide technical support in a timely, friendly, and professional manner.


Frequently Asked Questions


Software Development Group

  • We usually work on web‐based applications spread across multiple tiers. This includes both high‐fidelity, dynamic websites and internal, function‐specific websites. We also develop for Microsoft SharePoint and other large, enterprise class systems. Lastly, we develop custom productivity software for employees of the Tulalip Tribes.
  • Great question. This is surprisingly common for employees who are looking for more efficient ways to do their work. We suggest contacting us at the following number, 360‐716‐5101, or email helpdesk@tulaliptribes‐nsn.gov. Someone will contact you and set up a meeting. During that initial meeting, we will discuss with you the tasks you want streamlined and formulate an approach to help solve the problem.
  • Great question. To begin the process of creating a web presence for your department on the Tulalip Tribes’ government website please call the following number, 360‐716‐5101, or email helpdesk@tulaliptribes‐nsn.gov. They will put you in contact with the right people to make this an easy process for you.
  • Requests for customized websites for a particular department must be approved by your general manager. We can help you through this process. Once your request has been approved, we will help you through the process of designing your “look and feel”, branding and site structure/content.

    - You may also call the following number, 360‐716‐5101, or email helpdesk@tulaliptribes‐nsn.gov. They will put you in contact with the right people to make this an easy process for you.


Geographical Information Systems Group (GIS)

  • GIS (Geographic Information Systems) is a collection of computer hardware, software, and geographic data for capturing, managing, analyzing, and displaying all forms of geographically‐referenced information. All geographically‐referenced information can be displayed on a map in the form of layers. Each layer depicts information about a topic of interest in a way that is user‐friendly and easy to analyze. Therefore, maps can be utilized to improve decision‐making processes through the visual representation of GIS data.

    - To learn more about GIS, please visit http://www.gis.com.

  • Because a large part of the data we use on the Tulalip Reservation is linked to a geographic component (an address, a parcel, a road, etc.), GIS solutions greatly contribute to the effort to streamline operations. Utilizing GIS technology enables Tulalip departments and Board of Directors to extend the capabilities of the Tribes’ existing information infrastructure. Consequently, we are able to cut costs, enhance services, and allow various departments to operate as collaborative Tribal entity.

    - To learn more about Tulalip Tribes’ GIS, please visit GIS Website.

  • GPS (Global Positioning Systems) a worldwide radio navigation system formed from a constellation of 24 satellites and their ground stations. GPS interacts with these satellites as reference points to calculate positions which become data that can be used by GIS.

True

Geographic Information System

The GIS (Geographic Information System) group uses GIS technology as a tool to assist in the storage, analysis and presentation of data and associated attributes which are spatially referenced to the earth. Using the latest GPS technology, the GIS group can create accurate and informative spatial data. The group is responsible for performing tasks such as spatial analysis, map production and management of a growing spatial database. When put in the hands of decision makers, this critical information can be used to analyze challenges and provide solutions concerning land management, planning, demographics and natural resources.

The Tulalip GIS Center offers all the services required to create a variety of maps with a host of features in various sizes and formats. These services may be requested individually or collectively.

Services Provided:

  • Data Collection: Our team uses sub-foot Trimble GPS (global positioning system) tools to accurately capture the location of features required to construct the desired maps.
  • Digitizing: We offer digitizing of blueprints, historical maps, CAD drawings and other documents so that the desired information can be precisely placed on a map and subsequently retrieved.
  • Map Creation: We utilize state-of-the-art mapping technology from ESRI, the world leader in GIS modeling and mapping software and technology. Our custom-made maps can be utilized by end-users as effective decision-support tools in order to devise solutions for specific issues.
  • Plotting: A picture is worth a thousand words. Using a high-resolution, wide-format plotter, we can provide hard copy maps in a variety of sizes which can be used for presentations, planning and on-site use.
  • Database Design and Implementation: We analyze attribute data and determine the optimal way in which it should be structured and used in a spatial context.
  • Customizing Map Applications

You can contact GIS at:
360-716-5164

Email:
gis@tulaliptribes-nsn.gov

Address:
Tulalip GIS
7411 Tulalip Bay Drive
Tulalip, WA 98271


False

Geographic Information System
The GIS group strives to improve decision-making processes, resource utilization, and cultural preservation through collection, analysis and distribution of geospatial data.

HelpDesk
The HelpDesk provides computer, networking, and technical support services as well as training for all Tulalip Tribes' members and employees.

Marketing and Information Services
Tulalip Data Services (TDS) Marketing and Design offers web, graphic, photographic and video services.

Networking
Networking Services provides the Internet backbone for the Tulalip Tribes/ Quil Ceda Village and is committed to network management, server administration, workstation and security services.

Software Development
The Software Development group is a dedicated team of individuals that provides technical expertise, consultation, strategy and solutions in the areas of software and web development.

Tulalip Broadband
Tulalip Broadband provides telephony, data and cable entertainment services to the residents and businesses of the Tulalip Tribes and Quil Ceda Village.


False

The Help Desk provides computer, networking, and technical support services as well as training for all Tulalip Tribes members and employees.

Services Provided:

  • General information on computer use
  • Call-tracking of computer problems, issues, and concerns
  • Installing and configuring hardware, software
  • Hardware and software purchases
  • Network connectivity issues
  • New user accounts
  • Password resets
  • Equipment loans to employees. Includes: Notebooks, Projectors etc

True

Graphic Design Requests

Hours:
Monday to Friday, 8:00 AM - 4:30 PM

Turnaround Time:

  • Basic Design Projects: Average time for a customer to receive a completed project is 5 business days from the time all content/images are received.
  • Advanced Design Projects: Average time for a customer to receive a completed project is 10 business days from the time all content/images are received.
  • ASAP Design Projects: If a request comes in where the customer requires it to be processed ASAP (as soon as possible), this should be directed to a manager or senior manager to review.
    • Typically ASAP for design is 2 business days, but it depends on the complexity of the project.
  • Flexibility: All timelines are flexible but only with prior approval of the print coordinator and manager and with negotiation/agreement with the customer.

Website Update Requests

Hours:
Monday to Friday, 8:00 AM - 4:30 PM

Turnaround Time:

  • Basic Web Projects: Average time for a customer to receive a completed project is 5 business days from the time all content/images are received. If the request is a normal web update to an existing site and artwork needs to be created, it is assigned a 7 business day turnaround time.
  • Advance Web Projects: Customer or web coordinator should be directed to the software engineering manager so he/she can decipher how to process it.
  • Flexibility: All timelines are flexible but only with prior approval of the print coordinator and manager and with negotiation/agreement with the customer.

False

Networking Projects

Tulalip Data Services New 30,000 sq. ft. Building

A new building will consolidate Tribal technologies into one safe, secure location. Some highlights of the project include planning of the:

  • Telephony System
  • Security System
  • Internal Network

In-Home Computer Program [Completed 2006]

This program successfully put a new computer in approximately 1300 tribal homes. Some highlights of the project include:

  • 1,300 Computers
  • Contract Negotiations
  • On-Going PC Support

This program is currently completed; no new computers will be issued. We will continue to support computers from this program. Feel free to contact the Helpdesk with any questions regarding this program and/or support of your computer.


True

Print Center Requests

Hours:
Monday to Friday, 8:00 AM - 4:30 PM

Turnaround Time:

  • Weekly Tribal Mail-out: The deadline for customers to turn-in weekly mail-out requests is 10:00 AM every Wednesday for a Friday mailing.
    • Items received after deadline will be included in the following week's mail-out.
  • Basic Print Projects: Average time for a customer to receive a completed project is 3 business days from the time the request is received.
  • Advanced Print Projects: Average time for a customer to receive a completed project is 5 business days from the time the request is received.
  • ASAP Print Projects: If a request comes in where the customer requires it to be processed ASAP (as soon as possible), this should be directed to a manager or senior manager to review.
    • Typically ASAP for prints is 1 business day (or same business day), but it depends on the complexity of the project.
  • Flexibility: All timelines are flexible but only with prior approval of the print coordinator and manager and with negotiation/agreement with the customer.

Delivery and Pick Up:

Two pick up/drop offs are scheduled per day at the Administration Building at 9:00 AM and 1:00 PM.
The Administration Building pick up/drop off location is in the mailroom.
The TDS pick up/drop off location is at the front desk.

Urgent Mail-Outs:

  • Weekly tribal mail-out has a 10:00 AM Wednesday deadline for a Friday mailing. Requests to mail outside of this schedule will require Tribal GM approval. Postage costs may be incurred by the requesting department.

False

Software and Web Development

Software Development Services group is a dedicated team that provides technical expertise, consultation, strategy and software solutions. We develop and maintain numerous websites for Tulalip Tribes including this site, the casino gaming websites, Hibulb Cultural Center website and many more.

Services Provided:

  • Support Services
    • maintain existing websites and web infrastructure
    • maintain and support existing, custom software applications and systems
    • support existing, commercial-off-the-shelf (COTS) software applications and systems
  • Development Services
    • design, develop, deploy and maintain custom software solutions
    • design, develop, deploy and maintain informational and marketing-based websites
  • Analytical Services
    • analyze complex systems and/or problems and provide solutions
  • Other Services
    • host websites / web applications for external customers
    • training programs in Microsoft SharePoint, Microsoft Outlook and other custom/commercial applications

Software Development Projects


False

In addition to the normal day-to-day content updates that we perform on all the Tulalip Tribes websites, we also make enhancements to websites, internal and external software applications and develop new software applications. Listed below is a list of our current projects on which we are working or will be working soon:

Tulalip Gaming Websites – Enhanced Maintenance System
We make many content changes to the Tulalip gaming websites throughout the year. This project, once completed, will make it possible to automatically schedule all content updates based on customer supplied dates. This improves the accuracy of the content changes and the timing of publishing promotional materials. It also decreases the amount of time it takes to publish content changes to the websites.

Luxeline - on-line bus service reservations
This project supports the Tulalip Resort bus service (Luxeline) that is offered to Rewards Club members. Once completed, members will be able to reserve seats on Luxeline buses to the Tulalip Resort Casino and know they have a seat available when they want to visit us. This will be available from the internet for any Tulalip Resort Casino Rewards Club member.

Salish Networks – new website
A new website for our Salish Networks enterprise is being created to showcase the telecommunications and infrastructure offerings available from this new Tulalip business. As the business grows, the site will be enhanced to ensure the world is aware of all the new business services available from Salish Networks.

Quil Ceda Village – website make-over
The Quil Ceda Village commercial website, that highlights the leasing and business side of QCV, is being brought up to date with new graphics and new technology. This website will be more closely aligned with promoting the business aspects of the village. It will have an updated look and feel with current photos of the actual village properties along with enhanced graphics capabilities. It will also be mobile friendly so that people on the go can enjoy the content as much as those on their PCs.

SharePoint Upgrade
We are working on upgrading our current SharePoint technology to the most recent version available. This will enhance the internal communications of departments within Tulalip Tribes by making collaboration easier and more intuitive. It will also create a technical foundation for a secure portal for Tulalip Tribal member only information.

Tulalip Tribal Government Website redesign
The external facing website for the Tulalip Tribes Government is undergoing a redesign to communicate with the public more effectively while maintaining a consistent voice across the entire site.

Tulalip Tribal Members Secure Portal
A new website is planned for communicating Tulalip Tribal information directly to Tulalip Tribal members only. The information planned so far includes board of director meeting minutes and financial decisions usually contained in mail outs.

Tulalip Departmental Software Applications
In addition to the projects listed above, we are also working on enhancements for internal software used by departments here at the Tulalip Tribes. This list includes:

  • Central Employment applicant software support
  • Education Disbursement Tracking System for Youth Services
  • Human Resources QML tracking system
  • Tribal Employment Rights Office reporting enhancements
  • Tulalip Child Support Enforcement Case Management System
  • Tulalip Natural Resources department software enhancements
  • Tulalip Tribal Court case management software support
  • Website creation for Tulalip Foundation
  • Website creation for Tulalip Housing
  • Website creation for Tulalip Police
  • Wetlands management tracking system

Tulalip whale
True
Tulalip whale


Contact Us

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Information

Address:
2601 88th Street NE
Tulalip, WA 98271
(Driving Directions)

TDS Help Desk:
360-716-5101

Documents:

Information

Address:
2601 88th Street NE
Tulalip, WA 98271
(Driving Directions)

Hours:
Monday to Friday
8:00 AM - 4:30 PM

Information

Address:
2601 88th Street NE
Tulalip, WA 98271
(Driving Directions)

TDS Main:
360-716-5100

TDS Helpdesk:
360-716-5101

TDS Graphic Design:
360-716-5166

TDS GIS:
360-716-5164

Documents:

Information

Address:
2601 88th Street NE
Tulalip, WA 98271
(Driving Directions)

False